Pax Hill Care Home receives excellent report from CQC.
In an unannounced inspection by the regulator of adult social care – the Care Quality Commission – Pax Hill Care Home was given an excellent report for meeting essential standards of quality and safety.
During the inspection process, officials talked to people who live at Pax Hill and the following comments were recorded in the report:
“People who use the service told us they were happy with the quality of care, the home, the food, accommodation and staff. None of the residents spoken with expressed any dissatisfaction regarding any outcome area”.
The inspection focussed on 16 regulations and key associated outcomes, which included how people who live at Pax Hill are treated and involved in their care planning, that they are protected and safe from harm and that the staff who look after them are properly qualified, trained and supervised. It also considered the administration of the home’s quality checking and record keeping systems.
The CQC found that Pax Hill met all the essential standards of quality and safety reviewed. They quoted in the report that:
- “Care plans were written with emphasis on resident’s abilities as well as their needs making them as person centred as possible.”
- “Residents we spoke with were all very positive about their care and treatment at Pax Hill. They also told us that the new building was a lovely, clean and pleasant environment in which to live.”
- “Residents praised particularly the new activities co-ordinator and discussed the many activities in which they could participate. These included regular arts and crafts, shopping trips, visits to garden centres and nearby places of interest and trips out to local cafes for coffee and tea.”
- “They told us that a lot of effort had been made by the staff to make the Christmas and New Year holiday period feel special for them. They had been supported to do Christmas present shopping, made Christmas decorations, had booked a restaurant for a special meal and were planning a New Year’s Eve party.”
The full report can be downloaded by clicking here